WE PRIDE OURSELVES ON THE QUALITY OF OUR PRODUCTS AND BELIEVE WE ARE DIRECTLY RESPONSIBLE FOR THE SATISFACTION OF OUR CUSTOMERS. 

TO GUARANTEE YOUR COMPLETE SATISFACTION, YOU HAVE 90 DAYS FOR NON-MEMBERS AND 365 FOR DECATHLON MEMBERS  FROM THE DATE OF PURCHASE TO RETURN OR EXCHANGE. 

How to process my exchange:

1) Write to us at decathlon.malaysia@decathlon.com with your Order number, details of the items you would like to Exchange, and a little explanation telling us why (We use your feedback to improve)  

2) A customer happiness officer will then assist you on what to do next! 

3) As soon as we receive your parcel, we will ship the size/colour you want.

Note: While returning products, please return it in the same condition as it was purchased (including manuals, accessories and packaging), then drop it off at our store or post it to us.

Terms & Conditions:

  • 1. Safety products such as helmets, protection pads, ropes, harnesses cannot be returned or exchanged.
  • 2. For hygiene purposes item such as swim wear, undergarments, sports bra,snorkeling sets cannot be returned or exchanged.
  • 2. Perishable goods such as food or drinks cannot be returned for exchange or refund
  • 3. Last piece, last price promotion items cannot be exchanged or refunded.

*For bulky product exchange, please always contact us prior to returning your product. 

REFUND POLICY

FOR ANY REASON, YOU DON'T LIKE THE PRODUCT YOU RECEIVED? 
NO WORRIES, WE'LL REFUND IT WITH A SMILE with terms and condition applied, WITHIN 365 DAYS.

How to process my refund:

1) Write to us at decathlon.malaysia@decathlon.com with your Order number, details of the items you would like to return, and a little explanation telling us why (We use your feedback to improve)  

2) A customer happiness officer will then assist you on what to do next! 

*For bulky product refund, please always contact us prior to returning your product.