Frequently Asked Questions: 

General

Where is the Decathlon store in Malaysia?

M2-G-01, 8Trium, Jalan Cempaka SD12/5,, Persiaran Kenanga, Bandar Sri Damansara, 52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Do you deliver around Malaysia?

We currently only deliver in Klang Valley Area in Malaysia. Do drop us an email to get to know more on delivery at decathlon.malaysia@decathlon.com

Is there a way to test your products for size before we purchase them?

No, unfortunately not at this time! However, you can always drop by to our store to try them on before purchasing and our friendly Sport Advisors should help! :)

Do you offer printing for apparel or customised kits?

Yes for apparel and no for kits

Delivery

How do I track my order? 

Once your order has been paid for and confirmed, you will receive an email with your tracking ID. Please use this tracking ID on http://www.citylinkexpress.com/MY/Tracking.aspx to track your order. 

Of course, If you have tried this already and still have questions, please write to us! 

The order delivery was attempted at a time when I was not at the delivery address. What happens next? 

Please check your post box for a message from our delivery partner. In case they missed you, they will drop your parcel off at the nearest city link office. 

Can I change my delivery address after an order has been confirmed?

That will depend on the status of your order, please write to us immediately. 

Product Availability 

I would like to buy a Decathlon product that you don’t currently stock. Can it be sourced from store and delivered within Malaysia? 

Yes,we can. Please write to us to check on the availability of the stock. 

I am looking for a product, and it is always out of stock! Why is that happening? 

That’s not something that is supposed to happen. Please send us an email immediately with the product details.

Loyalty Cards and Gift Cards  

Will my existing Loyalty card or Membership number work on Decathlon.com.my?

Not at the moment, unfortunately. In the near future, you will be able to use it across the world. 

*Any more questions? Please contact us