EXCHANGE & REFUND 
TRY IT, BUY IT, YOU WILL LOVE IT - IF NOT, WE WILL RETURN OR EXCHANGE IT WITH A SMILE :)

WE PRIDE OURSELVES ON THE QUALITY OF OUR PRODUCTS AND BELIEVE WE ARE DIRECTLY RESPONSIBLE FOR THE SATISFACTION OF OUR CUSTOMERS. 

TO GUARANTEE YOUR COMPLETE SATISFACTION, YOU HAVE 90 DAYS FOR NON-MEMBERS AND 365 DAYS FOR DECATHLON MEMBERS  FROM THE DATE OF PURCHASE TO RETURN OR EXCHANGE. 

How to process my exchange / refund :

EXCHANGE

RETURN/REFUND

Terms & Conditions:

  • 1. Safety products such as helmets, protection pads, ropes, harnesses cannot be returned or exchanged.
  • 2. For hygiene purposes items such as swim wear, socks, undergarments, sports bra, snorkelling sets cannot be returned or exchanged.
  • 3. All snorkelling mask must be in unused condition to be able for an exchange or refund.
  • 4. Perishable goods such as food or drinks cannot be returned for exchange or refund.
  • 5. Last piece, last price promotion items cannot be exchanged or refunded.

*For bulky product exchange, kindly contact us at 03-5525 2668 prior to returning your product. 

Note: While returning the products, the returned goods do not need to be in their original packaging however they need to be in a sell-able condition. Return postage is at your own cost and risk.

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