B'TWIN offers its customers a Limited Lifetime Warranty against defects in material and workmanship as specified in the following terms. The Limited Lifetime Warranty is provided by Decathlon Malaysia Sdn Bhd (hereinafter referred to as “Decathlon”).
The Limited Lifetime Warranty shall extend to the following parts of B'TWIN bikes which are purchased fully assembled directly from Decathlon: metal frames, rigid metal forks (meaning forks without suspension), handlebars and handlebar stems (excluding carbon handlebars and carbon handlebar stems).
In order to qualify for the Limited Lifetime Warranty, the buyer must:
- Have the original proof of purchase (receipts/invoices) and the details of the B'TWIN frame or B'TWIN bike purchased
- The term of this Limited Lifetime Warranty runs from the date of receipt of the date of purchase from our retail touchpoints for the lifetime of the product.
- Any claim under this Limited Lifetime Warranty may only be made in the country where the B'TWIN frame or B'TWIN bike was purchased.
- Only the original legal owner of the relevant B'TWIN frame or B'TWIN bike may avail of this Limited Lifetime Warranty. This Limited Lifetime Warranty shall not extend to any B'TWIN frame or B'TWIN bike that is purchased second hand (including any ex-demonstration frames or bikes) or that is purchased from anyone other than Decathlon.
If you consider that you have a claim under your Limited Lifetime Warranty you must bring the relevant B'TWIN frame or B'TWIN bike parts, covered by this Limited Lifetime Warranty, to your nearest Decathlon store/workshop. You will be required to produce your original proof of purchase (receipts/invoices). Decathlon reserves the right to verify if all the conditions of the Limited Lifetime Warranty are met and to implement all appropriate and necessary measures to verify this. Such rights shall include, without limitation, to have the alleged damage or defect examined by a third party.
This Limited Lifetime Warranty is limited to the repair or replacement of a defective B'TWIN frame or B'TWIN bike part covered by this Limited Lifetime Warranty and is the sole remedy for the warranty. Decathlon reserves the right to replace a defective B'TWIN frame or B'TWIN bike part with one that Decathlon feels is a more suitable replacement
Any damage or failure caused by use, of the B'TWIN frame or B'TWIN bike, which would not constitute normal use is excluded from this Limited Lifetime Warranty. For the avoidance of doubt, normal use is the use of the B'TWIN frame or B'TWIN bike in a manner which Decathlon considers inappropriate for the relevant B'TWIN frame or B'TWIN bike.
This Limited Lifetime Warranty does NOT COVER: normal wear and tear, poor maintenance, improper assembly, labour charges, installation of parts or accessories not recommended or intended to be combined with the B'TWIN frame or relevant B'TWIN bike parts, bending or denting of the B'TWIN frame or relevant B'TWIN bike parts, damage caused by a collision.
Decathlon shall not have any liability under this warranty for any incidental or consequential damages. This Limited Lifetime Warranty is assured by Decathlon only, no person including any authorized / unauthorized seller is permitted to make a representation or warranty on behalf of Decathlon and Decathlon excludes any liability for any such representation or warranty.
This Limited Lifetime Warranty does not affect your statutory rights.