1.1. These are the Terms and Conditions applicable to after-sales services (the “Services”), which shall include but shall not be limited to maintenance and repairs of your Decathlon products, offered by Decathlon Malaysia Sdn Bhd, a company incorporated in Malaysia under the Registration No. 201401034750 (1110849-T) and with its corporate office at M2-G-01, 8trium Tower, Jalan Cempaka SD 12/5, Bandar Sri Damansara, 52200 Kuala Lumpur, Wilayah Persekutuan, Malaysia (hereinafter referred to as “Decathlon”, “we” and “our”).

1.2. Users of the Services (“Customer”, “User”, “you” and “your”) will be subject to these Terms and Conditions. Decathlon and the User shall collectively be referred to as “Parties” and “Party” shall refer to any of them, as the context may require.

1.3. By using our Services, you agree to be bound by these Terms and Conditions.

1.4. These Terms and Conditions may be amended, modified or updated from time to time by Decathlon without notice. You are encouraged to check this page regularly to take notice of any changes we may have made.

2.1. By using the Services, you represent and warrant that:

1. you have the legal capacity to abide by these Terms and Conditions and to form a binding contract;
2. you undertake to accept and be bound by these Terms and Conditions;
3. you are the legal owner or you have been authorised by the legal owner of the products requiring to request for the provision of the Services;

3.1. We offer a range of Services, including but not limited to reparation and maintenance of products and personalisation of products.

3.2. Our Services includes:

1. reparation of Decathlon's fitness products;
2. reparation and maintenance of Decathlon or other brand of bicycles;
3. personalisation of Decathlon's textile (cotton and polyester) products via heat press.

3.3. The Services are performed in specific Decathlon stores. In order to avail yourself to the Services, you will be required to bring the product requiring the Services (hereinafter referred to as the “Deposited Item”) to any one of the specified Decathlon stores on https://www.decathlon.my/content/108-workshop.

3.4. Removed parts, if any, will be disposed of by Decathlon.

3.5. In the event you have requested for Services to be provided for non-Decathlon products, Decathlon shall not be responsible nor liable for any warranty or guarantee which may be invalidated as a result of our provision of the Services.

3.6. For any personalisation of products, you undertake to respect the intellectual property rights of third parties and you agree to fully indemnify Decathlon from and against any and all losses and damages that Decathlon might incur as a result of your breach of such rights.

3.7. There may be occasions where it is necessary for us to sub-contract the work (or part thereof) to a third party. However, we will remain responsible for the actions of any sub-contractor.

3.8. We reserve the right to refuse to provide you with our Services at our discretion.

4.1. On site, our technicians will undertake an on-site preliminary diagnosis of your Deposited Item and provide a quotation of the estimated costs of the Services and/or spare parts required.

4.2. An invoice will be issued once you have consented to the quotation.

4.3. Payment in full is required prior to commencement of Services. Once payment has been made, a receipt will be issued.

4.4. You are able to cancel the Services at any point before payment has been made. Cancellation of Services will not be possible after payment has been made.

4.5. The amount charged is an indicative amount based upon the preliminary diagnosis performed by our technicians and information that you have provided to us. Additional charges might be applicable should additional work or materials be found to be necessary in the course of our Services. In this event, Decathlon shall send you an additional quotation for your approval. We will not proceed with the additional works or materials without your consent. Payment in full for such additional works or materials is required upon completion of the Services and prior to the return of the Deposited Item.

5.1. After the invoice has been issued and prior to payment being made, our technicians will perform a joint-inspection on the Deposited Item with you to ascertain the cosmetic condition of the Deposited Item. Any cosmetic damage, including but not limited to marks, scratches, dents, nicks, scruffs, on the Deposited Item (“Pre-Existing Damage”) will be recorded on a document (“Item Inspection Report”).

5.1. Parties understand and agree that the cosmetic condition of the deposited item(s) at the time of handover to Decathlon is as per the Item Inspection Report and by signing the “Handover” column of the Item Inspection Report, you acknowledge and agree that the cosmetic damage(s) as inspected and recorded exists and is present prior to the handover of the Deposited Item to Decathlon and that Decathlon shall not be responsible for any Pre-Existing Damage.

An estimated time for the Services will be provided. Decathlon accepts no responsibility if the estimated time cannot be met although we will take all reasonable efforts to inform you of the revised time.

7.1. A “Ready for Collection” e-mail will be sent to the e-mail that you have provided, upon the completion of Services. The Deposited Item must be collected from the specific Decathlon store which you had dropped off your Deposited Item at, within seven (7) calendar days from the date the Ready for Collection e-mail is sent, failing which, Decathlon reserves the right to dispose of Deposited Item(s), without further reference to you.

7.2. In order to collect the Deposited Item, please ensure that you retain and present the invoice and receipt issued upon payment, failing which, Decathlon reserves the right to not release the Deposited Item into your custody.

7.3. You are advised to inspect the condition of the Deposited Item during collection. By signing the “Collection” column of the Item Inspection Report, you acknowledge and agree that you have collected the Deposited Item, that you are satisfied with the condition of the Deposited Item and that Decathlon shall not be responsible for any cosmetic defects found on your Deposited Item thereafter.

8.1. All spare parts provided in the course of the Services are new and covered by a warranty of two (2) years, commencing from the date of purchase, ie, the date on your receipt.

8.2. During the warranty period, we will repair and/or replace the defective spare parts at no additional cost to you. If such repair or replacement would be either impossible, disproportionate in cost or cannot be managed by Decathlon within a reasonable time, we will offer you an exchange with a product of equivalent value of the Deposited Item. If no product with an equivalent value is available, we will refund you the full purchase price of the Deposited Item.

8.3. The warranty described in Clauses 8.1 and 8.2 does not apply to issues arising from:

1. fair wear and tear or natural deterioration;
2. misuse, inappropriate storage, lack of proper maintenance, wilful damage, accident, negligence by the Customer or by any third party;
3. failure to adhere to maintenance instructions regarding the care, treatment or upkeep of the products; or
4. any alteration, repair or installation by the Customer or a third party.

8.4. You can initiate a warranty claim by contacting [email protected] or 011-27911819.

Decathlon shall not be liable for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill, stress or inconvenience) howsoever arising out of the provision of the Services.

10.1. When using our Services, you will be required to provide us with personal data. We collect and use personal data in accordance with the terms of our privacy policy, which is accessible at https://www.decathlon.my/content/7-privacy-policy. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.

10.2. By proceeding, you declare that you have read, understood and agreed to Decathlon Malaysia's Privacy Policy and you consent to the processing of your personal data according to the Privacy Policy.

failure on Decathlon's part to exercise or any delay or failure on Decathlon's part in exercising any right, power or remedy provided by law or under these Terms and Conditions shall be deemed as a waiver of such right, remedy or power. The rights provided under these Terms and Conditions are cumulative and are not exclusive of any rights or remedies provided by law. Any waiver provided by Decathlon to the Customer will be valid only if in writing.

If at any time, any provisions of these Terms and Conditions is or becomes illegal, invalid or unenforceable in any respect, that shall not affect the legality, validity or enforceability of any other provisions of these Terms and Conditions.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and the Parties submit to the exclusive jurisdiction of the Courts of Malaysia in all matters arising out of or in connection with these Terms and Conditions.