What kind of products are entitled to the 365 days Return & Exchange policy?

At Decathlon we pride ourselves on the quality of our products and our dedication to customer satisfaction. Exclusively for our Decathlon Members, for a purchase within Malaysia, we offer our members up to 365 days to return or exchange your items.

Yes, one full year to return or exchange your Decathlon items in the following 2 cases:

1. Unwanted goods: unused and in their original packaging. You can get a refund when returning unwanted goods. Please note that we do not offer any option to exchange unwanted goods at the moment, and we do not allow refund of perishable goods such as food or drinks.
2. If the product in use is not satisfactory for the intended sport practice, please note that we will not accept:
   • products that are deemed to be damaged on purpose or not properly maintained
   • products used outside of their intended means
   • products subject to normal wear and tear
   • perishable goods such as food and drinks; gas canisters; personalised items; personal safety equipment, cosmetics and pharmaceutical products.

Based on our assessment (taking into consideration the condition of the product and length/frequency of use), our Decathlon Team retains the right to accept or refuse the return, and in the event a return is accepted, Decathlon has the right to choose the solution offered.

How can I exchange or return purchased items?

Exchange or Return in our stores

Items purchased in one of our Decathlon stores can be returned to any other Decathlon store. You can proceed to exchange or return your item at the Welcome Desk at the entrance of the store. Our Teammates will be happy to assist you. Exchange or Return via shipping

You might have bought your items in-store or online and want to return or exchange via shipping.

If you want to return your item, you will be required to arrange for delivery of the item to the store, with the delivery fee being at your own cost.

If you want to exchange your item, you will be required to arrange for delivery of the item to the store, with the delivery fee being at your own cost. Decathlon will then send you the new item, with free delivery to your home!

Please contact our Customer Service Team at 1800 818 755 (Operating Hours - Monday to Friday 10AM - 7PM).

Is it possible to process the refund on another banking card than the one used for the purchase?

Please note that we will only be able to refund you on the same card as the one used for the purchase.

What if I have lost my receipt?

It’s alright. One awesome benefit of being a member: you will only need to provide your Decathlon Membership number or registered email ID. We will then be able to link electronic copies of your receipts to your personal account. Yes, as a member, since you do not need to print the receipts, we are participating in saving the planet together!

What if I am not a Decathlon Member?

You have the right to return unwanted goods up to 30 days from the date of purchase with proof of purchase. Unfortunately, we won’t be able to process the return or exchange without the receipt of the corresponding item. Become a member (link) and enjoy 365 days return & exchange as well as the convenience of not needing receipts.

2 YEARS WARRANTY… MINIMUM!

All Decathlon products come with a minimum of 2 years warranty.

What are the modalities of the 2 years warranty?

We will firstly offer a repair solution. If we are unable to repair your item within a reasonable period, we will exchange the product with one of equivalent value. If no equivalent product is available, we will offer a full refund.

Can the warranty last longer than 2 years?

Can lah! At Decathlon, we want our Members to enjoy longer warranties for some particular products when it is mentioned on the item. For Btwin products, you can refer to following link : Btwin Life Warranty

What if I am not a Decathlon Member?

For the non Decathlon Member, we will ask you to bring a proof of purchase.