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This Privacy Policy applies to personal information about individuals, be it site visitors, customers, event participants, service providers and/or business partners, held by Decathlon Malaysia Sdn Bhd (hereinafter referred to as “Decathlon” or “we” or “us”), a company incorporated in Malaysia and having its place of business at M2-G-01, 8Trium Tower, Jalan Cempaka SD 12/5, Bandar Sri Damansara, 52200 Kuala Lumpur and/or its affiliates (collectively, the “Decathlon Group”).

We comply with the Personal Data Protection Act 2010 (“PDPA 2010”), which regulates how we collect, use, disclose, store, correct and protect your personal information.

By providing your personal information to us and/or visiting or using any of the pages available on www.decathlon.my and/or https://play.decathlon.my (collectively, the “Website”), on which this Privacy Policy or a link to this Privacy Policy appears, you are deemed to have read the following policy and expressly consent to our collection, storage, use and disclosure of your personal data in accordance with the terms of this Privacy Policy.

Personal data shall have the same meaning accorded under the Personal Data Protection Act 2010 of Malaysia. Personal data is any personal information from which an individual would be identifiable, and it includes information such as name, date of birth, email address, telephone number, NRIC or passport number, address, credit card information et cetera (hereinafter referred to as “Personal Data”).

  1. In accordance with the principles of the PDPA, we will notify you of the purposes and obtain your consent for the collection of your Personal Data, unless an exception under the law permits us to collect and process your Personal Data without your consent.
  2. We collect Personal Data when:
    1. you make purchases in store or online;
    2. you set up an account on our Website or subscribe to our membership;
    3. you contact our customer relations center, either online, in store or through the phone;
    4. you agree to participate in a sports event, customer contest, competition, survey, interview or product testing;
    5. you register to participate in activities organized in store or through the Website;
    6. you upload content on the Website;
    7. you conduct certain types of transactions, such as an application for a refund;
    8. you use certain services, such as racket services or workshop services;
    9. you apply for a job online or in store;
    10. you provide feedback or complaints in relation to our products or our services either online, in store or through the phone.
  3. You can browse our Website without sharing your personal data with us and remain anonymous. However, where it is indicated that it is mandatory for you to provide your Personal Data to us, failure to provide such information may result in you not being able to access and use certain features of the Site.
  4. You acknowledge that you provide your Personal Data to us voluntarily. If you provide Personal Data of your dependant(s) to us, you warrant that you are legally authorised to do so.
  1. Personal Data collected may be used for various purposes (collectively, the “Purposes”), including but not limited to:
    1. responding to your queries and communicating with you so as to better address your needs;
    2. communicating with you and sending you information which we think may be of interest to you;
    3. enabling you to use the Website;
    4. managing your orders and payment online, the subsequent home delivery or self-collection of products as well as exchanges or returns of products, if applicable;
    5. identify you as a Decathlon member so as to allow you to benefit from the membership program;
    6. enabling you to register yourself or your dependant(s) for activities or events organized by us;
    7. management of marketing communication in relation to our products, services, promotion, stores or Website;
    8. management of customer reviews on products;
    9. facilitating your participation in our organization of sports event, customer contests, competitions, surveys, interviews or product tests;
    10. conduct market research or surveys, marketing analysis, customer profiling activities, analysis of customer choices, statistical and trend analysis in relation to our products and/or services;
    11. management of after sales services, such as enabling us to contact you in the event of any defective components, or to offer workshop services or to contact you in the event of product recalls;
    12. contacting you about functionality changes to our Website;
    13. enable us to comply with obligations under laws or regulations or to assist in investigations by the authorities;
    14. prevent fraudulent or illegal activities, and enforce our Terms and Conditions of Use;
    15. develop, maintain and improve our services.
  2. By providing your Personal Data to us, you consent to us processing your Personal Data in accordance with this Privacy Policy, and you confirm that all Personal Data provided by you is accurate and complete, and that none of it is misleading or out of date. You will promptly update us in the event of any change to your Personal Data.
  1. We take all the necessary precautions to ensure the confidentiality of your personal data. We have the necessary technical and organizational measures in place to safeguard the personal data that you provide and to prevent its disclosure to unauthorized third parties. Such measures include the use of encryption where personal data is entered on our Website as well as limited access to your personal data.
  2. Transfer of Data outside of Malaysia

    As we may outsource some of our data processing, your personal data may be transferred to, accessed in and stored at a destination outside Malaysia. Where such a transfer occurs, we ask that the third parties provide sufficient guarantees to implement appropriate and adequate technical and organizational measures to such a degree that will ensure the security and protection of your personal data.

    By using the Website, you hereby expressly consent to the transfer of your personal data outside of Malaysia.

  3. In the unlikely event that we believe that the security of your personal data has been compromised, we may seek to notify you of that development. If we have your email address, we may notify you by email. By using the Website, you consent to our use of email as a means of such notification.
  1. As a general rule, Decathlon processes your Personal Data and ensures the security and confidentiality of your Personal Data. We will take the necessary and appropriate measures to obtain your consent prior to the use or disclosure of your Personal Data.
  2. The exceptions are where Decathlon engages service providers to perform specific services on our behalf and for purposes mentioned in clause 4.1 above, including but not limited to the following:
    1. delivery of products ordered through our Website;
    2. hosting your Personal Data in data centers through storage facility providers;
    3. statistical and analytical studies;
    4. monitoring the quality of our service or Website;
    5. improving advertising campaigns or promotions, marketing and business efficiencies and prospective sales.

    In such situations, the service providers are authorized to use your Personal Data only to perform the specific services entrusted by Decathlon. As part of our agreement with them, they are required to take all reasonable measures to ensure and maintain a high level of security of your Personal Data.

  3. Your Personal Data may also be shared or disclosed to third parties such as our professional advisers, regulatory and government authorities, on a need-to-know basis, where we are under a duty to do so.

When it comes to marketing, respect for your peace and tranquility and the relevance of our messages are two rules on which we never compromise. You have the option to opt-out of receiving marketing communication from us and/or selected third parties. You can do so by visiting “My Profile” under “My Account”. You can also opt-out by clicking on the “unsubscribe” link in any email communications which we might send you.

  1. The Website integrates the use of cookies. Cookies are files that are saved on your computer or smartphone. Cookies enable us to collect and store information concerning your browsing activity on our websites and/or apps. These cookies have several purposes, including but not limited to:
      1. enabling you to use the main functions of the website, such as managing your shopping cart or remaining logged in while you browse the website;
      2. enabling you to visit the website in a personalized way based on your previous visits and purchases;
      3. enabling you to receive offers from us on external partner websites.

    Cookies do not contain your personal data.

  2. Management of cookies

    Most browsers, smartphones and other web-enabled devices are typically set up to accept cookies. There are different options available to manage the cookies. You can change your browser settings to prevent cookies from being accepted or, depending on which browser you are using, you might be able to receive an alert when a website is trying to place one on your browser. With most browsers you can allow first party cookies to be set but refuse third party cookies.

    You can delete cookies stored in your browser by using a function in your browser. Whilst this does not mean you won’t collect cookies in the future, it gives you freedom to delete your cookies after you have been online. This function is known as “clearing cookies”. Clearing your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all channels independently.

    Please note that by blocking or deleting cookies used on the Website, you may not be able to take full advantage of the Website.

  3. To make full use of the Website, cookies need to be enabled on your browser as certain features will not work if you reject cookies. Your experience online will be severely restricted should you disable cookies as you will not be able to set up an account, log in to an existing one and purchase online.
  4. By using the Website, you consent to the use of cookies and the collection of information by us through these cookies.
    1. We are committed to safeguarding your Personal Data and ensuring that it is stored securely. You have rights over your data, which you may exercise subject to our right to rely on any statutory exemptions and/or exceptions to collect, use and disclose your Personal Data.
    2. Your rights include:

      Right of access

      The right of access allows you to request access to personal data that we hold about you.

      Right of rectification

      The right of rectification allows you to update your data.

      Right to object

      The right to object allows you to limit or to stop the processing of your data. It also allows you to opt-out of marketing communication.

      Right of erasure

      Decathlon does not store data longer than necessary. All your data is automatically erased, if it is no longer necessary in relation to the purpose of collection. The right of erasure allows you to have your data erased earlier.

      Right to portability

      The right to portability enables you to request that we transmit your data in format technically usable to yourself or another entity.

      Right to prevent processing for purposes of direct marketing

      This right allows you to opt-out of receiving direct marketing communication.

    3. You may exercise your rights by contacting our Data Protection Officer through the following methods:
      1. Writing to following address:

        Decathlon Malaysia Sdn Bhd
        M2-G-01, 8Trium Tower,
        Jalan Cempaka SD 12/5,
        Bandar Sri Damansara,
        52200 Kuala Lumpur.
        Attn: Data Protection Officer

      2. Sending an email to dpo.malaysia@decathlon.com.

To ensure your request is processed as efficiently as possible, please indicate the right(s) that you wish to exercise and what it is in relation to. Our security procedures mean that we may request proof of identity before we take the action requested for.

We reserve the right to amend this Privacy Policy at any time. If material changes are made to this Privacy Policy, they will be posted on this page and date stamped. We encourage you to review this page periodically in order for you to stay notified of any changes.

Your continuous use of this Website and acceptance of our services after any changes to this Privacy Policy constitutes your consent to any such changes.

In accordance with Section 7(3) of the PDPA, this Privacy Policy is issued in both English and Bahasa Malaysia. In the event of any inconsistencies or discrepancies between the English version and the Bahasa Malaysia version, the English version shall prevail.

If you have any questions, feedback or concerns in relation to your personal data or this Privacy Policy, please do not hesitate to contact our Data Protection Officer at dpo.malaysia@decathlon.com, who will be delighted to answer any questions that you may have.

Latest Update: July, 2021