Return By Courier
01
proceed to order summary
Click on account
Choose purchase history
Choose online orders and click on details
Click return request
Choose product you would like to return and fill in the details
Once submitted, you may pack and return your items to address as shown
02
send your product
Pack your item(s), make sure your order number is included and send the parcel to:
Recipient: Return @ Decathlon E-Commerce
Lot 15 & 16, Jalan Delima 1/1, Batu 3,
Subang Hi-tech Industrial Park,
40150, Shah Alam, Selangor.
Tel: 017-3697922
03
return complete
Once verified, refund will be initiated and it may take up to 14 working days from the time your return item(s) is received.
*Refund will be made back to the card/FPX/e-wallet used for payment of the order. It may take 1-14 days for your refund to be credited back.
Return In Store
01
find a store near you
Click here to see list of our stores
Bring your invoice/receipt (compulsory) together with item(s) you want to return to the welcome desk in any of our stores.
02
refund process
Our team will process the request made by you.
Contact us via email
Contact us via whatsapp
Contact us via phone (toll-free)
1 800 818 755
(Everyday from 10AM - 10PM)
Contact us via chat
By clicking chat bubble on the bottom right of this website
- Products purchased on the Website may be returned to Decathlon for a refund subject to the following:
- Products must be returned within three hundred and sixty five (365) days from the date of purchase;
- Products that are deemed to be intentionally damaged or not properly maintained, used outside of their intended means and Products such as foods and drinks, cosmetics, pharmaceutical products, gas canisters, personalised items and personal safety equipments are exempted;
- The Customer can initiate a request to return the Products by:
- reaching out to the Decathlon Customer Service team (contact details can be obtained via the "Contact Us" section on the website); or
- filling out the form that can be found on the "online returns" page on the Website.
- The Customer may return Products purchased online for a refund:
- at any Decathlon Malaysia's physical stores in Malaysia; or
- by courier.
- The Products will be inspected once received and in the event the Products are not eligible for a refund pursuant to Clause 10.1, Decathlon may send the Products back to the Customer at the Customer’s cost and/or refuse to provide a refund.
- Products which are eligible for a return will be processed within fourteen (14) to twenty (20) days after Decathlon receives it. Refunds will be based on the original mode of payment for the Order of the Products.
- If Decathlon has sent you an incorrect or defective item or a Product has been mis-described on the Website, and you would like to return it, either a refund or an exchange will be offered. In this event, Decathlon shall bear the cost of return shipping. Please contact the Decathlon Customer Service team (contact details can be obtained via the "Contact Us" section on the Website) for further instructions on how to proceed. Provided that the Product is returned with reasonable care having been taken, the refund to be provided by Decathlon shall be based on your original mode of payment for the Order of the Product.
Latest Update: 20th September 2021
- Most of Decathlon’s Products offered for sale on the Website are covered by a sales warranty for the period stipulated on the relevant web page of the Product, which is in most cases, at least a two (2) years warranty from the date of receipt of purchase.
- During the warranty period, the Customer has the right to return any defective Product, in order to obtain repair or replacement of the defective parts, depending on the nature of the defect. If such repair or replacement would be either impossible, disproportionate in cost or cannot be managed by Decathlon within a reasonable time, Decathlon will offer the Customer an exchange with a product of equivalent value. If no product with an equivalent value is available, Decathlon will refund the Customer the full purchase price of the Product paid by the Customer.
- The sales warranty described in Clauses 11.1 and 11.2 does not apply to any defect in the Products arising from:
- fair wear and tear or natural deterioration;
- misuse, inappropriate storage, lack of proper maintenance, wilful damage, accident, negligence by the Customer or by any third party;
- failure to install, operate or use the Products in accordance with the user instructions, specifications or conditions made available to the Customer by Decathlon; or
- any alteration or repair by the Customer or a third party who is not one of Decathlon’s authorised repairers.
- If a Product is returned to Decathlon without a valid reason or due to a defect arising from any one of the circumstances described in Clause 11.3 above, Decathlon reserves the right to dismiss the Customer’s request and return the Product to the Customer at the Customer’s cost and expense.
- The Customer can initiate a request to return a defective Product by:
- reaching out to the Decathlon Customer Service team (contact details can be obtained via the "Contact Us" section on the Website); or
- filling out the form that can be found on the “Online Returns” page on the Website.
- If the Product has no defect and has not been used, but you simply change your mind, please refer to the conditions of the "Return Policy"
Latest Update: 20th September 2021