Return By Courier


proceed to order summary

Click on account

Choose purchase history

Choose online orders and click on details

Click return request

Choose product you would like to return and fill in the details

Once submitted, you may pack and return your items to address as shown


send your product


Pack your item(s), make sure your order number is included and send the parcel to:

Recipient: Decathlon CEVA
14, Jalan Delima 1/1,
Subang Hi Tech,
40000 Shah Alam, Selangor.

Tel: 1800 818 755


return complete


Once verified, refund will be initiated and it may take up to 14 working days from the time your return item(s) is received.

*Refund will be made back to the card/FPX/e-wallet used for payment of the order. It may take 1-14 days for your refund to be credited back.


Return In Store


find a store near you

Click here to see list of our stores

Bring your invoice/receipt (compulsory) together with item(s) you want to return to the welcome desk in any of our stores.


refund process


Our team will process the request made by you.

Contact us via email

[email protected]

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Contact us via phone (toll-free)

1 800 818 755
Weekdays only from 10AM to 7PM (Except Public Holidays)

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By clicking chat bubble on the bottom right of this website

  1. Products purchased on the Website may be returned to Decathlon for a refund subject to the following:
    1. Products must be returned within three hundred and sixty five (365) days from the date of purchase;
    2. Products that are deemed to be intentionally damaged or not properly maintained, used outside of their intended means and Products such as foods and drinks, cosmetics, pharmaceutical products, gas canisters, personalised items and personal safety equipments are exempted;
    Decathlon reserves the right to accept or refuse the return based on our assessment, taking into consideration factors such as the condition of the products and length/frequency of use.
  2. The Customer can initiate a request to return the Products by:
    1. reaching out to the Decathlon Customer Service team (contact details can be obtained via the "Contact Us" section on the website); or
    2. filling out the form that can be found on the "online returns" page on the Website.
  3. The Customer may return Products purchased online for a refund:
    1. at any Decathlon Malaysia's physical stores in Malaysia; or
    2. by courier.
    The Customer will be responsible for the shipping costs of Products returned by courier. The transfer of title and risk of the Products will remain with the Customer until the Products have reached Decathlon’s warehouse/store. The Customer must package the item carefully and include the return form leaflet completed with all necessary details. After shipping the Products, the Customer must provide the Decathlon Customer Service team with the airway bill or tracking number for traceability purposes.
  4. The Products will be inspected once received and in the event the Products are not eligible for a refund pursuant to Clause 10.1, Decathlon may send the Products back to the Customer at the Customer’s cost and/or refuse to provide a refund.
  5. Products which are eligible for a return will be processed within fourteen (14) to twenty (20) days after Decathlon receives it. Refunds will be based on the original mode of payment for the Order of the Products.
  6. If Decathlon has sent you an incorrect or defective item or a Product has been mis-described on the Website, and you would like to return it, either a refund or an exchange will be offered. In this event, Decathlon shall bear the cost of return shipping. Please contact the Decathlon Customer Service team (contact details can be obtained via the "Contact Us" section on the Website) for further instructions on how to proceed. Provided that the Product is returned with reasonable care having been taken, the refund to be provided by Decathlon shall be based on your original mode of payment for the Order of the Product.

Latest Update: 20th September 2021

  1. Most of Decathlon’s Products offered for sale on the Website are covered by a sales warranty for the period stipulated on the relevant web page of the Product, which is in most cases, at least a two (2) years warranty from the date of receipt of purchase.
  2. During the warranty period, the Customer has the right to return any defective Product, in order to obtain repair or replacement of the defective parts, depending on the nature of the defect. If such repair or replacement would be either impossible, disproportionate in cost or cannot be managed by Decathlon within a reasonable time, Decathlon will offer the Customer an exchange with a product of equivalent value. If no product with an equivalent value is available, Decathlon will refund the Customer the full purchase price of the Product paid by the Customer.
  3. The sales warranty described in Clauses 11.1 and 11.2 does not apply to any defect in the Products arising from:
    1. fair wear and tear or natural deterioration;
    2. misuse, inappropriate storage, lack of proper maintenance, wilful damage, accident, negligence by the Customer or by any third party;
    3. failure to install, operate or use the Products in accordance with the user instructions, specifications or conditions made available to the Customer by Decathlon; or
    4. any alteration or repair by the Customer or a third party who is not one of Decathlon’s authorised repairers.
  4. If a Product is returned to Decathlon without a valid reason or due to a defect arising from any one of the circumstances described in Clause 11.3 above, Decathlon reserves the right to dismiss the Customer’s request and return the Product to the Customer at the Customer’s cost and expense.
  5. The Customer can initiate a request to return a defective Product by:
    1. reaching out to the Decathlon Customer Service team (contact details can be obtained via the "Contact Us" section on the Website); or
    2. filling out the form that can be found on the “Online Returns” page on the Website.
  6. If the Product has no defect and has not been used, but you simply change your mind, please refer to the conditions of the "Return Policy"

Latest Update: 20th September 2021