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Click on "My Account" in the top right-hand corner of our website.
Click "Create An Account".
Enter your email address and password. Confirm it is correct.
Complete the form providing your personal information (and make sure all the ‘starred’ fields are filled in as they are mandatory!)
You’ll have the option to select your local store, and subscribe to communications regarding your favourite sports, our latest offers and events if you wish.
Confirm you’ve read our Terms of Use, enter a password and click ‘Save Changes’.
You’ll then receive an email confirming that your account has been created and you’re ready to go!
You’ll need to contact the Customer Experience Team and they can delete your account.
Please be aware, we’ll delete ALL your details from our system and you’ll no longer be able to access your purchase history or make returns on the account.
To check your purchase history, click on your account.
Select 'Order History'.
You will be able to view both in store and online purchases made.
Hover on ‘My Account’ in the top right hand corner.
Click on ‘My sport profile’.
Click on ‘My Communication Choices’ on the menu on the left-hand side.
You can opt out of whichever communications you no longer want to receive.
There may be an issue with your password so its best to reset it.
Click the link on the Login page.
Enter your email address registered in decathlon.my.
Click 'Next' (it will say “Forgot your password”).
You’ll be sent an email which will allow you to reset it and you can then try logging in.
If you’re still not able to access your account, please get in touch with the Customer Experience Team.
We no longer print physical Decathlon cards.
If you don’t have a card but have an online account, you can provide your email address every time you shop with us in store.
All online orders are automatically registered on the account.
For all purchases on the account, you can return items for 365 days (subject to our Returns Policy).
You can give your Decathlon account number or email address at the till when making your purchase in store (or scan your Decathlon card if you have one).
Once the purchase is completed, you will not be able to add the receipt to your account.
All online orders are automatically registered on your account.
1. Returning in a Decathlon store?
You can ask for an exchange or refund at the Decathlon store of your choice - you’ll just need to quote your order number or your email address at the customer service counter.
2. Returning by post?
Please send your parcel to the following address:
E-Commerce
Decathlon Shah Alam,
Persiaran Damai, Seksyen 14,
40000 Shah Alam, Selangor,
Malaysia.
If you have several online orders to return, you have the option to return them at the same time.
Kindly help to include a written note, as below, when returning the parcel;



Order ID/E-mail address associated with Decathlon :
Reason : Exchange or refund
New exchange item reference code with size (if applicable) :



Please note we are unable to take any returns through postage for items that have been bought in stores.
The postage fee to return the item for exchange/refund will be covered by you.
In the case of product exchange, we will cover the cost of postage to send the parcel back to you.
Meanwhile, if you received the wrong item or a defective one we will cover the cost of return.
Please contact our Customer Experience Team to arrange for the collection of the parcel.
The postage fee to return the item for exchange/refund will be covered by you.
Once we have received the exchanged parcel, we will cover the cost of postage to send the parcel with the exchanged item.
*Please be informed that the new item for exchange is subject for availability. We will contact you if the product for exchange is not available.
Meanwhile, if you received wrong item or a defective one, please contact our Customer Experience Team to arrange for parcel collection as we will bear the cost of return and sending the correct item/parcel.
Within 14 business days from when the products were received in our warehouse, you should receive a refund via the initial method of payment used to place the order.
CREDIT/DEBIT CARD
If you paid online using credit or debit card, you will be refunded to the same card used to pay for the order.
ONLINE BANKING
If you paid online using online banking, you will be refunded to the same bank account used to pay for the order.
E-WALLET
If you paid online using E-wallet (Touch N Go, Boost, GrabPay), you will be refunded to the same e-wallet used to pay for the order.
HOOLAH
If you paid online using Hoolah (3 months installment plan), you will be refunded to the same card which has been used to pay for the order.
For online orders and in-store purchases that appear on your Decathlon account, you have 365 days to make a return.
You can find further information regarding our Returns Policy here.
1(a) : The guarantee covers:
Any material or manufacturing defect recognized by Decathlon teams.
The replacement of faulty parts with matching parts for the same use, and labor.
1(b) : Length of guarantee:
2 years on all products (unless specified otherwise) from the date of purchase - the till receipt confirms date of purchase, or if the purchase appears on your Decathlon account then this is also valid proof
1(c) : Application of the guarantee:
The product must not have been subject to any shocks or abnormal treatment outside of normal use conditions.
The product must be used according to its instructions and be regularly maintained.
1(d) : The guarantee does not include:
Damage that is the responsibility of a third party, or resulting from an intentional or fraudulent act.
Damage resulting from use not in accordance with the manufacturer’s instructions, or from negligence.
Worn parts (tires, inner tubes, chains, pulleys, cables, etc.).
Products that have been modified not in accordance with the manufacturer’s instructions.
Only original parts are covered by the Decathlon guarantee.
Damage resulting from fire, lightning, storms, vandalism, or unsafe or insecure transport.
Items purchased from a third party
If a Product is returned to Decathlon without a valid reason or due to a defect arising from any one of the circumstances described in 1(d), Decathlon reserves the right to dismiss the Customer’s request and return the Product to the Customer at the Customer’s cost and expense.
During the warranty period, the Customer has the right to return any defective product, in order to obtain repair or replacement of the defective product, depending of the nature of the defect. If such repair or replacement would be either impossible, disproportionate in cost or cannot be managed by Decathlon within a reasonable time, Decathlon will refund the Customer with a credit equal to the full purchase price of the Product paid by the Customer. In this circumstances, we advice you to contact the Customer Experience Team.
If the Product has no defect and has not been used, but you simply change your mind, please refer to the conditions of the “Returns Policy”.
You have the option to return the faulty items to one of our stores, where Decathlon team members can have a look at them and investigate the fault.
Alternatively, you can contact our Customer Experience Team to arrange a return of your online order.
Please note that in this case you may be asked to provide pictures showing the damage.
Decathlon cannot organize a return if products have been damaged on purpose or used outside of their means.
If the item is no longer under warranty, unfortunately we will not be able to exchange or refund a faulty item.
The lifetime warranty covers all steel, alloy and titanium framed Decathlon bikes purchased after the 1st of June 2013, and covers the following parts:
- stem
- rigid steel or alloy forks
- metal frames
- handlebars
- metal seat posts
Our carbon bikes are covered by a 5 year warranty on the carbon frame, rigid carbon forks and carbon seatpost.
All other parts are covered for two years if there’s a manufacturing defect (not deemed to be normal wear and tear).
You can find more information here.
If you received the wrong item in your online order, please send photos to decathlon.malaysia@decathlon.com and quote your order number as the subject of the email.
The Customer Experience Team can arrange for a carrier to come and collect the parcel from your chosen address.
The item must be disassembled and packaged, otherwise the driver may refuse to collect it.
Alternatively, if the item was bought in one of our stores, you’ll need to speak directly with your local store regarding any returns here.
If you’ve been notified that a product you’ve bought has been recalled, you must return this immediately to your local Decathlon store where you’ll either receive a refund or you’ll be offered an equivalent model as an exchange.
If you’re not able to get to one of our stores, you can contact our Customer Experience Team who’ll look into this for you.
For more information on product recalls, click here.
1. CLICK & COLLECT
All of our stores are now open and available for Click & Collect. You can find the list of stores here.
All you need to do is make an online order, then select your preferred location. No hassle, no fuss.
We do offer Click & Collect Drive-In for contactless pick up. For more information, you may refer here.
2. STANDARD DELIVERY TO WEST MALAYSIA
Our standard delivery option is at the heart of our promise to our customers.
In the current circumstances, we expect orders to be delivered within 3 - 5 business days. Please also keep in mind that if you choose this option, our carriers can only deliver between Monday - Friday. 3. STANDARD DELIVERY TO EAST MALAYSIA
We expect orders to be delivered within 7 - 14 business days.
*During peak periods, there can be slight changes in the delivery promise.
Once the parcel has been dispatched to the carrier, you’ll be able to see your tracking number - you’ll receive an email with this information.
For Click and Collect order, you will receive a call from the representative store when the order is ready for collection.
Otherwise, you may contact your local store here.
You can try contacting the Customer Experience Team directly so see if it's still possible.
As a last resort, you can refuse the parcel when delivery is attempted and they'll send it back to us.
Once the returned parcel is processed in our warehouse, you'll receive a refund confirmation email.
We are offering FREE DELIVERY without minimum value for you to enjoy practicing your sport.
You can change your order from home delivery to Decathlon Click and Collect (if the status still allows this).
If your order is from Click and Collect to be changed to home delivery, kindly contact our Customer Experience Team and they will be able to assist you.
Our Supply teams are constantly working hard to ensure maximum availability of all our products for you, however it can take some time due to the current situation.
At the moment, we're not able to accept preorders so you'll need to wait for the product to be back in stock to place your order.
You may see the option to sign up for "Notify me when available" on our website and you will receive the notification through your email when the item has been restock.
Please be aware however that due to popular demand, even if you receive a notification, you won't always be able to order as items are selling out very quickly.
In some cases if your carrier was unable to deliver your parcel, it'll automatically be sent back to our warehouse.
Some of the reasons when the courier returned the parcel to us is due to;
- Incomplete address
- Recipient is unreachable
- Damaged packages
- Incomplete multiple carton for an order
Kindly contact our Customer Experience Team to further assist you to resend the parcel.
You’ve followed all the steps to place your order, made your payment with no difficulty and you have an order number? That's good news.
It may take up to 24 hours for your order to be confirmed, as we use card authorisation and fraud screening to ensure safe and secure shopping.
Once your order is confirmed, you will receive an order confirmation email.
You’ll then be able to follow your order status by logging in to your account.
If it’s been 24 hours and you still haven’t received your confirmation email, please contact our Customer Experience Team.
Some carriers are able to deliver on Saturdays but it depends on your area, and the service cannot be selected as an add-on at checkout.
If you're not at home when a delivery is attempted, our carrier will contact you directly and made 2 more attempts for the next 2 days.
If the delivery has been attempted 3 times without success, the parcel will be returned to sender.
If you’re not sure what’s happening with your parcel, you can contact the Customer Experience Team and they’ll be able to advise on it’s status.
We’re not able to add any items to existing orders - the payment has already been authorised so we can’t take any further payment at this stage.
If the status still allows, you can cancel this order by reaching out to the Customer Experience Team and place a new one on our website.
Unfortunately, we currently only deliver within Malaysia.
Please note that your delivery and billing addresses must be in Malaysia.
Contact our Customer Loyalty Team, we’ll be more than happy to help!
We're not able to confirm a restock date at present, however our Supply teams are working hard to maximise stock availability.
You may see the option to sign up for "Notify me when available" notifications on our website.
Please be aware however that due to popular demand, even if you receive a notification, you won't always be able to order as items are selling out very quickly.
After placing your order, you’ll receive an ‘Order confirmation’ email (once the payment is made successfully)
Your order has now been successfully placed and you’ll be able to follow your order status by logging in and clicking on 'My account' --> 'Order History' --> 'Online Orders'.
It may take up to 24 hours for your order to be confirmed, as we use card authorisation and fraud screening to ensure safe and secure shopping, and to give you additional protection.
If you don’t receive your order confirmation email after 24 hours, please contact our Customer Experience Team.
If you need to change the shipping address for your order, you’ll need to contact the Customer Experience Team and they’ll be able to advise if it’s still possible for your parcel.
For security reasons, we cannot place orders on your behalf or take payments over the phone.
If you're experiencing technical issues while trying to order, you can try the following:
- if you're trying to create an online account from within your basket on our website, refresh the page and try signing up from the Homepage (click on 'My Account')
- clear your cookies
- use a different browser (preferably Google Chrome)
- use a desktop as opposed to a portable device such as a smartphone or tablet
You can find an electronic version in the file below :
Bike manual
You can search by sport, product or brand using the search bar at the top of the page.
You can also use the toolbar at the top of the page and filter your search by over 60 sports, men, women, children or brands.
Once you click on a product, you’ll be taken to the detailed product description and from the product page you can add the item to your basket.
Once you’re done, you can proceed to the checkout.
We accept the following methods of payment online:
Visa Debit/Credit
Master Card
Online Banking (FPX)
E-Wallet (GrabPay, Boost, Touch N Go)
Hoolah (3 months installment plan)
SAFE PAYMENT
We use the Secure Socket Layer (SSL) protocol for all orders placed. This encryption allows a high level of security for your transactions. Transmission of your card details and personal details is fully secure.
With Hoolah Easy Payment Plan you can now buy Decathlon products and pay in 3 easy installments.
*First installment gets deducted immediately. Second & third installments are deducted on the same dates in the coming months.
The best part, this is applicable for both debit cards and credit cards.
The option is available when you have a cart value between RM500 to RM5000. There is 0% interest to use this facility.
The actual transaction limit is defined by Hoolah based on certain algorithms of Hoolah. RM5000 is the max limit to use EPP on decathlon.my. But there maybe cases, while trying to purchase products worth RM4000 may get declined because of the credit worthiness. Credit worthiness is defined by Hoolah and Decathlon has no role in this. Therefore, the transaction limit will be different for different customers based on Hoolah's internal system.
We don’t accept any promo codes or discounts on our website, unless advertised officially on our website at decathlon.my.
These are sometimes fraudulently advertised by third parties but these are not approved by Decathlon.
There could be a few reasons why your payment was declined on our website:
- Your payment details have not been entered correctly (card details, incorrect card type selected etc.)
- The internet page disconnected when the page timed out
- Issues with your Internet connection
- Your internet browser is blocking certain features - try placing your order using another browser (Internet Explorer, Mozilla Firefox, Google Chrome…)
- Restrictions imposed by your bank
You can contact our Customer Experience Team if you’re having issues placing your order, however please be aware that we’re not able to accept payments over the phone for security reasons.
It may be worth contacting your bank for additional information on declined payments as they can advise on the following:
- Authorisation to proceed with activity flagged by the bank as unexpected (including first time orders and high value purchases).
- Daily withdrawal or purchase limits
- Payment authorisations, reserved funds and charges
We do not accept payments over the phone.
You can only place orders on our website at www.decathlon.my.
You’ll need to contact the store directly.
See 'Contact my store'.
You can enjoy your shopping experience at www.decathlon.my secure in the knowledge that your details are safe.
You can choose to save your payment details on your browser and use the Auto-Fill function if you wish, but your details aren’t stored internally on our system to enhance security.
You can find more information here.
Our gift cards can be redeemed in all Decathlon stores in Malaysia.
You may visit the nearest store here.
Please be informed that gift card redemption through online is not applicable.
Yes, you can combine it with another payment method. You may inform the sport advisor at the till on your request before making the payment.
Our gift cards are valid for two (2) years from the date of their activation.
Our gift cards are valid for two (2) years from the date of their activation.
Our gift cards can be loaded with any amount between RM10 and RM500.
For bulk purchases of gift card (eg; corporate usage), you may contact our Business to Business team here.
Yes, you can choose the FREE Click and Collect shipping option (available for all items) and collect the order from any of our Decathlon Malaysia stores.
For more information click here.
You can contact your local store here.
You will be able to see the store contact details, opening hours and store direction.
You may walk in to the nearest store for the workshop service.
All of our store has full bicycle services except for KL East Mall branch.
You will be advice by the sport advisor on the duration of completion.
*Appointment in stores are on first come first serve basis.
You can contact your local store here to enquire.
All of our store has full bicycle services except for KL East Mall branch.
For the workshop service price, you may refer to the file here.