Response of the brand
Hello Carl,
Thank your for your message. And please accept our apologies for this inconvenience. This is not the usual experience we want our customers to go through.
This taping is not something you should use your product with. I suggest that you return to the nearest DECATHLON store where a vendor will exchange this defective model free of charge for a compliant product.
Please, before you go for exchange, check with the store they have the item in shelves, as not all of them would.
regards
sprotingly
Vincent DUMINIL - Ingénieur Produit ARTENGO / Product Engineer ARTENGO