Please return your purchases to either the store you purchased from or your local store.
We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange.
Kindly state the item name or item code if you would like to make an exchange.
Please note the address as below:
Decathlon Shah Alam,
Jalan Ikhtisas, Seksyen 14,
40000 Shah Alam,
Phone No: 03-55243599
**Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
If your order is faulty or if you received the wrong items, we will pay for the cost of return. However, you may be asked to provide pictures showing the damage.
Any refund initiated from our side takes approximately 3-14 working days to reflect in your account.
- Find a product that you like and select your size by clicking on the number or letter.
- Check the stock availability
- Your product will be added to your basket in the top right corner
- To edit or remove a product from your basket, click the basket in the top right corner (Check out) Then click the minus sign (-) to remove an item or the plus sign (+) to add the quantity of the same item.
- Shop an item, choose size and click “ADD TO CART”
- Click on “Proceed to Checkout”
- Check the item details and move to next page.
- Please do register as a member before proceed to delivery page.
- On the address page, it will ask you to enter your delivery address. Please note that you can choose to have a different billing address on that page. After done with the address details, you may move to next page.
- On the shipping page, you can choose which courier service that are available. As for Click & Collect option, you can choose preferred store for you to self-collect the items.
- You will receive a confirmation email after our team has validated the payment.
CHOOSE YOUR PRODUCT ► CHECK PRODUCT DETAILS ► CLICK ON “ADD TO CART”
PROCEED TO CHECKOUT ► PROVIDE DELIVERY DETAILS ► CHOOSE YOUR COURIER
CONFIRM AND PLACE THE ORDER ► MAKE PAYMENT USING DEBIT/CREDIT CARD
*Any more questions? Please contact us!
Before contacting us it’s worth checking few things first. Check the tracking link we sent in your despatch email to view up to date tracking information. Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date. If you still can’t find your parcel contact our Customer Care team quoting your order number.
Email: firstname.lastname@example.org and we will resolve the issue for you as quickly as we can.
If you still find difficulties, feel free to contact our customer service team for help you.
When we send your despatched email there can sometime be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 24 hours for your orders information to be visible.