Product Recall

PRODUCT RECALL



As part of our safety and quality controls and our constant dialogue with customers, we, together with our customers, have become aware that this product does not meet our desired level of safety.




ROCKY SCREWGATE CARABINER



Reference: 8292246 (1760147), 8292181 (1759997)

Brand: SIMOND

PURCHASES MADE WITHIN THIS DATE ONLY: 05/12/2018 - 04/07/2019

Thank you for the confidence you have placed in us by buying a Simond and Rocky Screwgate Carabiner. As part of our quality and safety processes, Simond teams have identified a potential risk: We detected that in very few cases, the screwgate (black part) in the carabiner could be assembled upside down. It can cause an unpredictable unlocking while using it.

WE ASK THAT YOU STOP USING THIS PRODUCT WITHOUT CHECKING IT PRIOR TO USAGE.

01

POSITION

Place your carabiner in the right position

02

CHECK

Check the screwgate position: If the hollow part is on the top, your carabiner is OK. If the flat part is on the top, your carabiner is not OK

If your carabiner is concerned, or if you have doubt, we invite you to return your product by going to your nearest store in order to be refunded.






DOMYOS TRAINING STRAP 100



Reference: 8360619

Brand: DOMYOS

PURCHASES MADE WITHIN THIS DATE ONLY: 01/01/2016 - 24/12/2018

Thank you for the confidence you have placed in us by buying a Domyos Strap Training. As part of our safety and quality controls and our constant dialogue with customers, the cross-training and bodybuilding teams have become aware that this product does not meet our desired level of safety. We have found that, in very rare cases, the snap hook can break and lead to a fall.

WE ASK THAT YOU DO NOT USE THIS PRODUCT ANYMORE IF THE FOLLOWING CORRECTIVE ACTIONS HAVE NOT BEEN DONE BEFORE:

01

REPAIR

You may repair the product yourself using a method we have on video. Click here to watch the video.

02

EXCHANGE

Exchange the item with another item at your local Decathlon store or online (for online purchases).

03

RETURN

Return the product to your local Decathlon store or online (for online purchases) and we will refund it for you.






BABY SEAT 7 - 15 BABY BLUE



Reference: 8545640

Brand: NABAIJI

PURCHASES MADE WITHIN THIS DATE ONLY: 05/12/2018 - 04/07/2019

As part of our quality and safety controls, the NABAIJI team has identified a potential risk: The junction between the buoy and the seat can become disconnected. The assembly can loosen gradually and partially at the proximity of the seat, or even completely. This phenomenon very random, occurs only in very rare cases. However, we do not want to take any risk regarding the safety of our users. Therefore we recall all of our products.

IN ORDER TO ENSURE THE SAFETY, PLEASE DO THE FOLLOWING:

01

EXCHANGE

Exchange the item with another item at your local Decathlon store or online (for online purchases).

02

RETURN

Return the product to your local Decathlon store or online (for online purchases) and we will refund it for you.



BIKE CARRIER ADAPTOR



Reference: 8357813

Brand: BTWIN

PURCHASES MADE WITHIN THIS DATE ONLY: 01/01/2016 - 06/06/2019

As part of our quality and safety controls, the BTWIN teams has identified a potential risk: The security arm could open, which could cause the bike to fall off the rack.

IN ORDER TO ENSURE THE SAFETY, PLEASE DO THE FOLLOWING:

01

EXCHANGE

Exchange the item with another item at your local Decathlon store or online (for online purchases).

02

RETURN

Return the product to your local Decathlon store or online (for online purchases) and we will refund it for you.






Our customer relations center is at your disposal to answer any questions to: 03-62806701, Monday to Sunday 10am - 10pm.

We thank you for your understanding and apologize for the inconvenience.

decathlon.malaysia@decathlon.com



Sort Filter
Filter Filter0
Filter
Reset All Filter 0
CLOSE
APPLY