Response of the brand
Dear Annis Asri,
Thank you for your time in leaving us with a 5-Star rating on our product. We are glad that we managed to delight you with the standards of our product. We really appreciate your loyalty with Decathlon. Please let us know if there is anything else we can improve on in the future. Thank you once again for your time and we hope to serve you again soon!
Maisarah
Response of the brand
Hi Pete
I'm sorry that your umbrella broke. They've been designed to withstand very strong winds so this should not have happened. It is covered by a 2 year warranty so please do return it for either an exchange or refund. All of your return options can be found here.
https://www.decathlon.co.uk/help/app/home
Thanks
Matt